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About voice & internet service section

Experience the best voice & internet service with a GP SIM today!

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GPAY BLOCK

To refill their GPAY wallets, customers can use their bank accounts (Rocket, AB Bank, Islami bank) or visit any MobiCash outlet. Don’t miss out on life, waiting in queues. Use GPAY for quick, hassle-free payments, anytime, anywhere.

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Grameenphone VoLTE

Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice calls through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, the ability to connect calls much faster and greatly improved device battery life.

Benefits of GP VoLTE Service

Ultra HD Voice Call

Better Battery Performance

Fastest Call Connection

Simultaneous Voice & Internet

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Experience life at 4G speed!

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HD video calling

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How GPAY Works

GPAY is a mobile wallet that GP customers can use to pay their utility bills (Electricity, Gas, and Water), internet bills, and cable bills. Moreover, GP customers can also pay for their train tickets and recharge their talktime using GPAY. In order to use GPAY, customers can download the GPAY mobile app from the App Store or Google Play, and register through the app. Customers can also just dial *777# from any mobile handset to register. Once registration is complete, customers can pay for any of the services mentioned above.To refill their GPAY wallets, customers can use their bank accounts (Rocket, AB Bank, Islami bank) or visit any MobiCash outlet. Don’t miss out on life, waiting in queues. Use GPAY for quick, hassle-free payments, anytime, anywhere.

GPAY Easy Registration

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Internet pack accordions

Make your own plan and enjoy great savings! Only for GP Customers

Overall:

Internet packs can be activated through USSD, SMS, IVR, MyGP, Easynet, WoW Box, Customer Service, GP website and any other Grameenphone Authorized Channels
Auto-renew option of any internet pack is turned OFF by default (except BS prepaid and post- paid customers). However customer can turn ON Auto Renewal feature after or during package activation.
To turn ON auto renew option after package activation, SMS "ON" to 25000 or dial *121*3042#. Also customer can turn off Auto renew by sending SMS "OFF" to 25000 or dial*121*3043#.
To check internet balance, please dial *121*1*4#.
After expiration (Volume or Validity) of every internet pack maximum PayGo charge will be 6.6625 Taka (inclusive VAT, SD & SC)
Unused Data Volume will be carried forward if the customer purchases the same pack within the active validity period or in case of successful auto renewal.
Auto renewal of internet packages will occur based on volume or validity whichever expires first (customers with Auto renew consent only)
To Cancel your Internet Package, dial *121*3041#.
Using Multiple applications at the same time when volume is low, it may result in extra usage fee, so please close applications before moving on to others
To enjoy higher internet speed customers need to use a 4G enabled phone & be within 4G network
Average likely speed will depend on multiple factors such as handset, website visited, distance from BTS, time of the day, etc.
The Internet Volume Purchased from a Campaign Pack, will be used before the Internet Volume Purchased from a Regular Internet Pack.
Internet Packs are not applicable for skitto users
To check internet speed customer can visit http://www.speedtest.net (Data Charge Applicable)
Download Terms and Conditions in PDF format
During Internet pack or offer purchase, for 'Payment through bKash or cards', purchase limit for prepaid customer is between 20 taka - 1000 taka and for postpaid customer 20 taka - 50000 taka.
During pack purchase, for 'Payment through bKash or cards' any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or Offer that you have selected may not be activated.

Social Pack:

If Social Internet Volume finishes before expiry date and there is no remaining regular internet volume in any other internet account expiration (Volume or Validity) of every internet pack maximum PayGo rate will be 6.6625 Tk( inclusive VAT, SD & SC).
While availing Social internet packs, if there is no remaining regular internet volume in any other internet account expiration (Volume or Validity) of every internet pack maximum PayGo rate will be 6.6625 Tk (inclusive VAT, SD &SC) or Dial*121*3# to buy a data pack for any other internet usage (except Facebook & twitter browsing).
Voice and video call from FB messenger is not part of this package. Internet charge Tk 1.3325/MB (Inclusive of SD+VAT+SC) up to 6.6625 tk is applicable for FB messenger voice and video call if there is no remaining regular internet volume in any other internet account.
Customer will not be able to browse mentioned sites through proxy based browsers. Customers can only use default web browser and apps
During Internet pack or offer purchase, for 'Payment through bKash or cards', purchase limit for prepaid customer is between 20 taka - 1000 taka and for postpaid customer 20 taka - 50000 taka.
During pack purchase, for 'Payment through bKash or cards' any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or Offer that you have selected may not be activated.
Social Pack volume is eligible for use in Facebook and Twitter

4G Pack:

In order to use 4G only data packs, 4G SIM, 4G Handset/ Device is needed and the customer must be within 4G coverage area.
To check whether your SIM is 4G or not, dial *121*3232#
If 4G Internet Volume finishes before expiry date and there is no remaining regular internet volume in any other internet account expiration (Volume or Validity) of every internet pack, maximum PayGo charge will be 6.6625 Tk (inclusive VAT, SD & SC).

STAR Pack:

Customer can buy STAR internet packs & get STAR status for 3 months
Status will be updated on 11th of the following month. (i.e. If customer buys pack on 25^th Oct or 4^th Nov, status will be given on 11th Nov).
If customer already with higher STAR status buys a pack with lower status, higher STAR status will prevail
This offer is not applicable for GPPP, BPO, ERS & Skitto connection

Partner's Name	Offer
Balance Check	*566#
Help Line	121
Internet Bonus	1211*4#
FNF	For add, delete & view fnf dial 1211#

Know More About VoLTE

VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Also, users can experience HD quality crystal clear voice with faster call setup time. Without VoLTE, your phone must drop back to 2G and 3G during voice calls. VoLTE allows users to stay on the 4G network during voice calls and can continue to have un-interrupted high-speed 4G internet experience. VoLTE calls will be charged in exactly the same manner as 2G and 3G voice calls. There are no additional data charges.

HD Voice Calls: Crystal clear conversations as if you are right next to each other. Faster Call Connect: Call setup time is way faster than normal calls. Efficient Multi-tasking: You can now make calls without disrupting your 4G internet sessions Improved Battery Life: You will experience less battery drain during call and internet sessions. To enjoy our VoLTE services, both caller and receiver should ensure the pre-requisites.

To enjoy our VoLTE services, both caller and receiver should ensure following:

USIM/4G SIM. This should be inserted in the SIM slot with data capability and “network mode” as 4G/3G/2G (Auto)
VoLTE enabled Handset and enable VoLTE option in the phone
To be in GP 4G coverage.
Need to have the upgraded OS Software provided by your handset manufacturer

VoLTE users will experience true HD voice. Grameenphone customers with VoLTE services can experience superior call quality and faster call setup time compared to normal voice calls.

4G/LTE network is pre-requisite of VoLTE service. VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Without VoLTE, your phone must drop back to 3G or 2G during voice calls. VoLTE allows users to stay on the 4G network during voice calls.

Yes. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G, VoLTE enabled Handset with upgraded OS, to enable VoLTE option in the phone and to be in 4G network.

Please visit https://www.grameenphone.com/volte to get the eligible handset models. When any handset model will be enable VoLTE service, it will be updated here. You also need to have the upgraded OS Software and enable VoLTE option on your phone.

VoLTE call is only applicable to GP-to-GP operators.

No. VoLTE calls will be charged in exactly the same manner as 3G or 2G voice calls.

No. VoLTE calls will be charged as per your existing voice plan/pack. There are no additional data charges.

No. All 4G handsets will not support VoLTE at a time. Grameenphone has enabled VoLTE service in their network. But the handset manufacturer needs to release the relevant Software updates

Eligible handset model will be published in Grameenphone website. Also, customer can ask retailer/seller.

VoLTE allows users to stay on the 4G network during voice calls. There will be no impact on internet speed.

No. Rather it is expected battery performance will increase.

To get VoLTE service, you need to have a USIM/4G SIM. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To check eligible handsets, please visit https://www.grameenphone.com/volte.

To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone.

VoLTE service is an enhanced feature of 4G and it will be depend on 4G network quality of that particular location. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. Upon verification of the above, your handset should show 4G with HD/VoLTE icon on top bar of the screen, indicating that your device is ready for VoLTE calls.

Yes. Call setup time will be faster than normal calls. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G SIM, VoLTE enabled Handset with upgraded OS and to be in 4G network.

VoLTE works on 4G network. So if slot 2 supports 4G, you will get VoLTE service.

It depends on the network situation of that particular location. GP is always committed to provide superior network to ensure consistent and improved network quality.

You will have to make calls over 3G and 2G

VoLTE service is applicable to video-call if both caller and receiver handsets have video over LTE enabled.

Sorry, 4G calling does not work while you are roaming overseas. But you will still be able to make calls using 3G and 2G networks.

Yes. It will be same for both prepaid and postpaid.

Yes. VoLTE will work across the country where Grameenphone 4G network is available.

No. VoLTE service is applicable with 4G/LTE network. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and be in 4G coverage. They also need to have the upgraded OS Software and enable VoLTE option on their phone.

No. It is not required to enable data mode for making a VoLTE call. But it is required to enable VoLTE call/ 4G calling option in handset setting.

No, not all the 4G phone models will support, we shall update and share all supported models gradually.

iPhone models 7 and above will support VoLTE

iPhone 6, 6 Plus and below models will not support VoLTE in GP

To enable VoLTE, one needs to update the iPhone to the latest iOS version 13.5 or above

Beside latest iOS version, one needs to update the carrier bundle to 41.3 or above

Please turn on/off airplane mode & check if the carrier bundle is pushed once the OS is updated.

Know More About VoWiFi

To enjoy our VoLTE services, both caller and receiver should ensure following:

USIM/4G SIM. This should be inserted in the SIM slot with data capability and “network mode” as 4G/3G/2G (Auto)
VoLTE enabled Handset and enable VoLTE option in the phone
To be in GP 4G coverage.
Need to have the upgraded OS Software provided by your handset manufacturer